How can we help?

FAQ

Our Products & Care

How are your products made?

All of our pieces are designed and produced in Ireland using natural, premium materials. We specialize in handcrafted Irish lace garments created using traditional crochet and knitting techniques. Each piece is individually crafted to ensure the highest quality.

How do I care for my CRÓISE garment?

To ensure the longevity of your handcrafted garment, please follow these care instructions:

  • Cleaning: Dry cleaning is the most delicate and recommended. Such cleaning is the least harmful to the fabric and the structure of the yarn, even with frequent use.
  • Washing: Hand washing without active powder is strongly recommended. The water temperature should be up to 30 degrees Celsius for gentle cleaning.
  • Drying: The washed wet item is recommended to dry on a flat surface, spreading it evenly on a clean, dry towel. Any type of manual, mechanical or other wringing is not recommended.
  • Ironing: The maximum permissible ironing temperature is the minimum on the iron settings (for silk and other delicate fabrics). It is also permissible to use steaming without ironing.

Sizing & Fit

How do I determine my correct size?

The best way to determine which clothing size presented in the shop fits according to individual measurements is to refer to our Size Chart. The individual measurements can be taken using a tape, or you can use the service of any professional atelier. If you are unsure, you may contact us before placing your order for guidance.

Clothing Size Guide

  • 3XS (Intl) / 38 (EU) / 2 (US) Bust: 74–77 cm / 29–30 in; Waist: 58–61 cm / 22–24 in; Hips: 84–87 cm / 33–34 in.
  • 2XS (Intl) / 40 (EU) / 4 (US) Bust: 78–81 cm / 31–32 in; Waist: 62–65 cm / 24–26 in; Hips: 88–91 cm / 35–36 in.
  • XS (Intl) / 42 (EU) / 6 (US) – Bust: 82–85 cm / 32–33 in; Waist: 66–69 cm / 26–27 in; Hips: 92–95 cm / 36–37 in.
  • S (Intl) / 44 (EU) / 8 (US) – Bust: 86–89 cm / 34–35 in; Waist: 70–73 cm / 28–29 in; Hips: 96–99 cm / 38–39 in.
  • M (Intl) / 46 (EU) / 10 (US) – Bust: 90–93 cm / 35–37 in; Waist: 74–77 cm / 29–30 in; Hips: 100–103 cm / 39–40 in.
  • L (Intl) / 48 (EU) / 12 (US) – Bust: 94–97 cm / 37–38 in; Waist: 78–81 cm / 31–32 in; Hips: 104–107 cm / 41–42 in.
  • XL (Intl) / 50 (EU) / 14 (US) – Bust: 98–101 cm / 39–40 in; Waist: 82–85 cm / 32–33 in; Hips: 108–111 cm / 43–44 in.
  • 2XL (Intl) / 52 (EU) / 16 (US) – Bust: 102–105 cm / 40–41 in; Waist: 86–89 cm / 34–35 in;
    Hips: 112–115 cm / 44–45 in.
  • 3XL (Intl) / 54 (EU) / 18 (US) – Bust: 106–109 cm / 42–43 in; Waist: 90–93 cm / 35–37 in;
    Hips: 116–119 cm / 46–47 in.
  • 4XL (Intl) / 56 (EU) / 20 (US) – Bust: 110–113 cm / 43–44 in; Waist: 94–97 cm / 37–38 in;
    Hips: 120–123 cm / 47–48 in.
  • 5XL (Intl) / 58 (EU) / 22 (US) – Bust: 114–117 cm / 45–46 in; Waist: 98–101 cm / 39–40 in;
    Hips: 124–127 cm / 49–50 in.
  • 6XL (Intl) / 60 (EU) / 24 (US) – Bust: 118–121 cm / 46–48 in; Waist: 102–105 cm / 40–41 in;
    Hips: 128–131 cm / 50–52 in.

Custom Orders

What are custom orders?

Each custom piece is individually handcrafted to your measurements and preferences. You can submit your request form, and we will review your measurements and design notes before confirming final details and timeline.

How long does a custom order take?

Due to the intricate handcrafted nature of our garments, timelines vary. Custom orders generally take 6-29 days for modifications, and 14-77 days for new copies. Timelines are subject to change based on the level of complexity.

When is a custom order officially accepted and what are the payment terms?

Custom orders proceed only after all details are agreed and full payment is made via draft order sent over email. Once payment is confirmed, production begins.

Can I return or cancel a custom order?

Because custom pieces are made specifically to your measurements, all custom orders are final, non-returnable, non-refundable, and cannot be cancelled once confirmed. Please see our Refund Policy for full details.

Location & Production

Where is CRÓISE based and where are your garments made?

CRÓISE is proudly based in Ireland. All of our pieces are designed and produced in Ireland using natural, premium materials. We are dedicated to preserving and modernising authentic Irish lace traditions right here at home.

Who makes the clothes?

Every piece is individually handcrafted in Ireland. As we introduce our unique heritage to customers worldwide, we are actively expanding our local team of highly skilled artisans who share our passion for authentic Irish craftsmanship.

Shipping

Do you offer free shipping?

Yes, we offer free shipping on all orders. Please note that a phone number is required for express shipping only.

Get in touch

Have questions about your order, or a general enquiry?